CreditBank PNG is recruiting a suitable candidate for the role of Concierge.

The Concierge assist with daily duties of the Call Centre operation. Responsible for handling complaints from customers, clients, or other stakeholders and resolve issues and concerns in an efficient and timely manner.

This position reports to the Branch Manager. This role is based in Mt Hagen.

Key responsibilities

• Establishes and maintains effective relationships with customers, gaining their trust and respect by providing accurate and timely service and information
• Provides high quality servicing, retention, development and expansion of customer relationships
• Provides product opportunities to customers using proactive selling techniques; efficiently and accurately opens all branch-related products
• Maintains current knowledge of all Retail Banking products, including benefits and features, to identify and resolve customers’ needs
• Performs teller, new account and lending responsibilities to best serve needs of the customer
• Maintains accountability for individual contributions to the achievement of branch and team goals, encouraging self and others to achieve results
• Meets with line manager to discuss sales strategy calls and reports results relative to current branch focus
• Works with other bank personnel to proactively meet customer needs in an efficient manner across all departments.

Other duties

• Other duties as required by the Branch Manager.
• The duty statement may be amended from time to time to reflect the changing requirements of the position.

Key requirements

Experience

• Excellent written and verbal communication and interpersonal skills with customers, co-workers and management, building appropriate rapport at all levels
• Ability to listen and ask appropriate questions to best serve the customer
• Flexible and adaptable to change
• Strong ability to prioritize and handle multiple tasks with accurate attention to detail
• Strong problem solving and decision-making skills, using logic to solve problems with effective solutions
• High degree of PC based technical skills, including proficiency with Microsoft Suite of products and other necessary applications
• Required to maintain the security and confidentiality of Bank and customer information
• Regular, reliable attendance is required.

Formal Qualifications

Mandatory:

• Diploma in Hospitality & Business or equivalent.

Application process:

If you think you have what it takes to be in this role, we would like to hear from you.

Applications close on Friday, 14^th November 2025, and must provide the following:

• A cover letter.
• A current CV with the names of three (3) contactable referees

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications can be hand-delivered to Section 21, Allotment 0 & II, Opposite BSP Building Gapina Limited Mt Hagen or emailed to [email protected]