G4S Secure Solutions (PNG) LImited is an Allied Universal Company, a global business with operations in more than 85 countries. We offer employees with long term career opportunities where we can make a difference in a meaningful way. G4S is an equal opportunity employer and offers excellent pay and conditions.

IT SUPPORT OFFICER

Port Moresby Based

JOB DESCRIPTION

The IT Support Officer will be responsible for providing effective and efficient support to ensure all PC desktops, printers and mobile devices are functional at all times. The IT Support Officer will install and configure computer systems, diagnose hardware and software faults, solve technical application problems and assist in training users.

Role and responsibilities

This is a permanent full time role in which you will work a standard 8 hourly work day and are on rostered 24/7 on call. There may be a need to work extra hours from time to time as and when required. The role is office based with the focus of delivering excellent customer service.

TASKS AND ACTIVITIES WOULD INCLUDE

• Ensure all faults / requests received are recorded in G4S provided iTop Help Desk portal and resolved / repaired;
• Ensure technology assets are entered in G4S provided software;
• Assist in relaying faults / changes to the appropriate level of management in relevant timescales advising fault severity;
• Ensure documentation is maintained for all activities;
• Ensure that hardware is configured and installed to G4S standards and specifications;
• Ensure that software is configured and installed to G4S standards and specifications;
• Ensure that work is completed in accordance with G4S security policies; and
• Ensure compliance with all software licensing requirements under license allocation of duties;
• Scope, implement and support radio solutions;
• Installation of data cabling;

SKILLS AND EXPERIENCE

We are looking for people with

• Checkable history and records of periods of education, past employment and unemployment
• Technical qualifications in IT
• Technical ability with good understanding of how software and operating systems work
• Good verbal communication skills
• Good listening and questioning skills, combined with the ability to interact confidently with clients to what problems is and explain the solutions
• Customer focus
• Problem solving skills
• Ability to prioritize workload
• Attention to detail
• Experience in a similar role

SALARY AND BENEFITS

G4S offers opportunities to work with prestigious clients and customers, job security and competitive salary and benefits and career opportunities to be developed to a more senior level in the organisation.

G4S is an equal opportunity employer. Only shortlisted applicants will be contacted

Interested applicants must provide with the Letter of application, an updated CV with copies of qualification certificates, and most recent Medical and Character Clearance certificates that have been completed within the last three (3) months period.

Job Posted 02 December 2025; Job closes 09 December 2025; Full time job; G4S Secure Solutions (PNG) Limited HQ Konedobu NCD P.O. Box 589, Port Moresby NCD