Analyst – End User Support
Advertised: 06 January 2025
Newmont
IT, Mining, Oil and Gas | New Ireland
About Newmont
At Newmont, we’re not just a world-leading gold and metals producer – we’re a team united by our commitment to shaping a more inclusive, sustainable, and responsible mining industry. Joining us means becoming part of a global, diverse workforce where everyone is valued, empowered, and encouraged to grow. Our people are the heart of our success, bringing exceptional skill, integrity, and dedication to everything we do as an organization, and we’re dedicated to creating a workplace where everyone can thrive.
About Lihir
Our Lihir Operation, located on the beautiful island of Niolam, approximately 800km north of Papua New Guinea's capital, Port Moresby, is one of the world’s largest gold mines. Set within a geothermically active, extinct volcanic crater, Lihir operates an open pit mine producing refractory ore, which undergoes pressure oxidation and conventional leaching to recover gold. Our workforce includes both residential and commute rosters, creating a diverse and dynamic team. Lihir offers a range of recreational facilities, including a gym, sports club, restaurant, bar, swimming pool, tennis and squash courts, and a 9-hole golf course. For those who enjoy the outdoors, the Lihir fishing and boating clubs provide access to pristine waters and beaches, while our onsite deli and café serve fresh local and imported produce, barista-made coffee, and freshly baked goods.
We are proud to work closely with the local Lihirian community and value its vibrant culture. Through initiatives like our School to Mine program, we offer meaningful employment, training, and development opportunities for Lihirian men and women, as well as scholarships and vocational apprenticeships. We also partner with the New Ireland Province to ensure economic benefits flow directly to the community, strengthening our commitment to sustainable development and positive local impact.
Our Lihir operation in IT – Site Technology Department is now recruiting for the position of Analyst – End User Support for a FIFO role based onsite.
Reporting to the Supervisor – End User, you will be responsible for reliable IT/OT technology support for users at a Newmont regional or site operations. This includes support of technology applications and infrastructure available via the desktop, on a mobile device or elsewhere at the site and includes supporting outsourced technology services and technology vendors.
The role will have responsibility to:
- Participates in the team responsible for the initial physical technology support touchpoint for Newmont personnel, visitors, and contractors experiencing issues or minor requests related to their technology products and programs on site.
- Manages a queue of work via an electronic ticketing system, performing tasks to support daily technology operations, aligned with response time, quality, and customer satisfaction performance measures.
- Performs technology defect diagnosis on hardware, network, and software systems, on mobile or fixed devices, provides input to the resolution, and documents solutions for future reference.
- Contributes to the smooth running of technology facilities at the site, including but not limited to printers, scanners, audio-visual equipment, on-site video systems, electronic displays, and meeting room equipment.
- Works with other technology teams as directed, such as regional/global Network/Infrastructure teams, to ensure the regional voice & data network, server, storage, and end-user environments at the site are effectively maintained and supported (this is key for remote mining site locations).
- Communicates effectively with customers, stakeholders, and service providers to deliver on technology requirements.
- Provides appropriate identification, tracking, escalation, and communication for regional or site issues they are responsible for in service delivery.
- Supports troubleshooting in areas of server, storage, server room/data centre support, networking, and telephony support after business hours.
- Contributes to the record-keeping of site technology-related assets.
- Supports site personnel to document and understand operating procedures when new initiatives and projects are introduced on site.
- Participates in safety meetings, staff meetings, and safety inspections.
- Becomes familiar with and adheres to Newmont’s Health, Safety, Security, and Environment Policies, Standards, and Procedures.
Essential criteria
Ideally, our preferred applicant will have;
- Technology-related certification or actively working towards an A+ certification.
- 5+ years of experience in a services or technical support role within a mining company.
- Effective communication skills, both oral and written, with vendors, service providers, colleagues, clients, and customers at all levels.
- Strong verbal and written communication skills.
- Broad knowledge of ITIL processes.
- Extensive knowledge of diverse technology toolsets and experience using problem resolution forums.
- Customer-focused and results-driven.
- Strong mix of business, functional, and technical skills.
Working Conditions
We offer a range of recreational activities including our on-site gym and basketball court. Paid members can access the Lihir Club which has a swimming pool, tennis and squash courts, restaurant/bar area and deck with amazing Pacific Ocean views! Our café and deli are available for takeaway coffees and snacks, as well as local and imported grocery items (inc. fresh fruit).
Newmont employees are rewarded with a competitive salary package, options for salary packaging and an annual incentive program.
We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Newmont is an Equal Opportunity Employer. Underpinned by our values of Safety, Integrity, Sustainability, Responsibility and Inclusion.
Our commitment is to respect the rights of every individual to work to their highest potential, free of discrimination, as well as the cultures, religions, and governing codes applicable to each country in which we operate.
If you share our values and feel that you could make a meaningful difference in this role, submit your application through our website before the advertised closing date 20th January 2025.
To Apply
To apply, email your CV and other relevant documentation to apply@pngworkforce.com. Please include the Job ID "#22098" in the email's subject to ensure your application is processed.
More information
Job ID: #22098
Industry: IT, Mining, Oil and Gas
Location: New Ireland, Papua New Guinea
Salary: PGK (PGK)
Company: Newmont
Company Description: Newmont is the world’s leading gold company and a producer of copper, silver, zinc and lead. The Company’s world-class portfolio of assets, prospects and talent is anchored in favorable mining jurisdictions in Africa, Australia, Latin America & Caribbean, North America, and Papua New Guinea. Newmont is the only gold producer listed in the S&P 500 Index and is widely recognized for its principled environmental, social, and governance practices. The Company is an industry leader in value creation, supported by robust safety standards, superior execution, and technical expertise. Newmont was founded in 1921 and has been publicly traded since 1925.
Company Website: https://www.newmont.com/
Source: www.pngworkforce.com