We are looking for an experienced and qualified individual to fill in the vacant role of Assistant Service Manager, the role is based in our Lae Dealership within the Service Department and reports to the Service Manager.

Job Summary:
The key focus of this role is to provide support to the workshop operations through provision of Service support and engage in the implementation of continuous Kaizen activities to enhance customer service reliability and delivery, aligned with the business objective to achieve sales target levels.


Main duties / responsibilities include:

• Manage the workshop operations and staff of the Service Department and process compliance.
• Monitor and control inventory and expenses within budget.
• Materials & assets are monitored, maintained, utilised correctly & fully functional.
• Work in conjunction with the Team Leaders & Advisors to ensure accurate information is disseminated to customers.
• Maintain strong business relationships with all customers to enhance & increase product sales
• Ensure areas for improvement within the team are identified and improved.
• Compile and submit scheduled reports as required.
• Maintain good employee welfare and morale within the team.
• Committed to staff training and development.
• Ensure safety standards and practices are maintained at the workplace.
• Complete other projects and duties as assigned by the Service Manager.

Experience / Attributes:

• A relevant tertiary qualification in Business Management or related field is advantageous.
• At least three years workshop experience within a management/supervisory role.
• Sound knowledge of Inventory Control Management.
• Strong Technical knowledge & trade skills possessing expert product knowledge.
• Exposure to budget planning & management skills.
• Comprehensive report writing skills.
• Strong written & oral communication ability.
• Strong computer literacy & working knowledge of MS Suite.
• Effective time management skills.
• Possess Customer Service qualities.
• Demonstrates an extreme attention to detail.
• Ability to organize, plan, coordinate & communicate effectively across all levels of the business.
• Must have a valid and full driver’s license.
• Be able to live and work in Lae, Morobe Province.

Note: Only shortlisted applicants will be notified.

To Apply

To apply, email your CV and other relevant documentation to apply@pngworkforce.com. Please include the Job ID "#20459" in the email's subject to ensure your application is processed.