CreditBank PNG is recruiting a suitable candidate for the role of Cards Procurement Officer.

The Cards Procurement Officer will be responsible to assist with all Operational and Administrative related activities within Card and Digital Operations and assist maximise profitability of the cards and digital business by ensuring that such activities are carried out with maximum efficiency, security and control, and that quality service is provided to both internal and external customers in accordance with agreed service standards.

Primary responsibilities

• Maintain a robust Card and Digital Operations for the Credit Corporation business and ensure that the operational procedures conform to the Bank’s standard of quality, operational efficiency and controls.
• Ensure that timely and quality services are provided to both internal and external customers through customer-focused operations to maximise cardholder satisfaction, minimise cardholder attrition, strengthen brand image and maximise profitability.
• Sustain operational health of Card and Digital Operations through constant process improvements for improved service, efficiency, controls, and security of operations.
• Continuously review, recommend, and implement improvements to operational procedures & workflow within Card and Digital Operations.
• Monitor operational performance standards, service standards, and service level agreements (both internal within the bank and external with service providers) for all aspects of operational performance / service delivery within Card and Digital Operations to ensure a very high level of both internal and external customer satisfaction.
• Work closely with Frontline service functions to ensure effective complaint management & handle customer complaints and enquiries when escalated and feedback into process improvements.
• Work closely with IT to ensure that all operational supports are addressed on new system initiatives.
• Work closely with Head of Operations to ensure that Card and Digital Operations are always geared to deliver the requirements of the business.
• Ensure that all facilities within Card and Digital Operations are always maintained in good condition to eliminate possible downtime.

Key requirements

• Diploma in Business or Finance
• At least 2 years of experience in Card Business Operations and must have excellent knowledge of Card Operations including Visa / MasterCard regulations.
• Strong verbal and written communication skills
• Problem-solving attitude
• The following skills and experience are mandatory for the role.
• Chargebacks,Settlements and Reconciliation Authorization & Fraud monitoring
• Must be flexible, organized and can manage multiple priorities and meet strict deadlines.
• Excellent analytical and strong problem-solving skills
• Ability to work in a demanding, team-oriented, and fast-paced environment

Application process:

If you think you have what it takes to be in this role, we would like to hear from you.

Applications close on Friday, 24 October 2025, and must provide the following:

• A cover letter.
• A current CV with the names of three (3) contactable referees

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications can be emailed to [email protected]