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• Lead and optimise nationwide member and employer services.
• Drive service excellence, digital uplift and operational performance.
• Build a high-performing team aligned to Nasfund's long-term strategy.

Our client, Nasfund, a trusted superannuation fund in PNG is seeking an experienced senior executive to lead its Member & Employer Services Division. Reporting to the CEO, this role provides strategic and operational leadership across member services, employer engagement, branch operations, and service delivery transformation. The position plays a key role in strengthening customer experience, governance, systems, and digital capability in a highly regulated environment.

The successful candidate will bring strong people leadership, commercial acumen, and a customer-centric mindset, with the ability to drive continuous improvement and support the Fund’s long-term strategic objectives. This is a senior leadership opportunity to shape the future of member and employer services within a nationally significant organisation.

Key Responsibilities

• Lead Nasfund’s nationwide Member & Employer Services Division, guiding 160+ staff.
• Drive operational excellence, digital innovation, and world-class service for 750,000+ members and employers.
• Deliver sustainable growth in member contributions while ensuring regulatory compliance.
• Build a high-performance culture through talent development, succession planning, and inspirational leadership.
• Strengthen stakeholder engagement, community outreach, and strategic partnerships to elevate Nasfund’s brand.

Key Criteria/Attributes

• Executive leadership experience in financial services or regulated industries.
• Proven track record in driving operational excellence, digital innovation, and customer-focused growth.
• Strong business development, stakeholder engagement, and relationship management skills.
• Inspirational people leader with a focus on talent development and succession planning.
• Results-driven with expertise in governance, compliance, and risk management.
• Outstanding communication and executive presence.

This is a senior leadership opportunity to shape the future of member and employer services. Applications must be received by 5 pm, 20 February 2026. Only shortlisted candidates will be contact.

To Apply

To apply, email your CV and other relevant documentation to [email protected]. Please include the Job ID "#26045" in the email's subject to ensure your application is processed.