1. Client and Tenant Relations
- Act as the primary contact point for assigned property owners, tenants, residents, and clients.
- Understand clients' concerns, expectations, and service requirements.
- Follow up unresolved customer concerns to ensure appropriate action has been provided.
- Support client retention by ensuring consistent service quality.
2. Maintenance Coordination and Follow Up
- Schedule maintenance and inspections plan for machineries, facilities and equipment to identify potential issues.
- Coordinate maintenance schedule with relevant departments based on urgency and operations impact.
- Confirm access arrangements with tenants before maintenance team or contractors
3. Documentation and Reporting
- Maintain proper records of client correspondence, service requests and periodic reports on
- Customer enquiries, service requests and complaints
- Number of cases resolved and outstanding
- Maintenance activities, cost and performance metrics
- Inspection reports in respects of entry and exits
4. Materials Request and Follow Up
- Identify maintenance requests of any materials, spare parts, equipment or other supplies.
- Coordinate with sales and purchase team to ensure material availability, price, approval and delivery status.
- Track usage and monitor inventory levels regularly.
5. Entry and Exit Inspection
- Perform entry and exit checks of properties with the tenants and relevant departments.
- Identify any damages or defects during inspection check.
6. Contractor Coordination
- Communicate with approved contractors for any assigned maintenance services.
- Track the maintenance activities and update the completion rates or report on any delays or issues.
7. Utility and Service Communication
- Assist in scrutinizing notifications and interruptions in utility supply and property services.
- Collect information on utilities and make notices about pre-planned or unforeseen interruptions.