CreditBank PNG is recruiting a suitable candidate for the role of Contact Centre & Customer Experience Officer.

The Contact Centre & Customer Experience Officer is responsible for handling all customer requests, queries and issues received through our various channels including but not limited to manual calls, email and social media. The role is based in Port Moresby.

Key responsibilities

• Handle inbound and outbound customer calls, emails, and online enquiries.
• Assist customers with enquiries, complaints, and service requests.
• Provide excellent customer service and maintain positive customer relationships.
• Follow up on customer requests and ensure issues are resolved promptly.
• Work with other teams to resolve customer concerns and improve service delivery.
• Support sales and marketing campaigns by following up on customer leads.
• Record customer interactions and assist with operational reporting.
• Gather and share customer feedback to help improve customer experience.
• Support testing and troubleshooting of digital and online banking systems.
• Assist with call-back activities and other customer support initiatives as required.

Other duties

• Other duties as required by the Manager Contact Centre & Customer Experience.
• The duty statement may be amended from time to time to reflect the changing requirements of the position.

Key requirements

• University Degree or equivalent qualification.
• Experience in customer service or a contact Centre environment.
• Strong communication, problem-solving, and analytical skills.
• Good computer skills and attention to detail.
• Self-motivated, adaptable, and a strong team player.

Application process:

If you think you have what it takes to be in this role, we would like to hear from you.

Applications close on Tuesday 6^th October 2026, and must provide the following:

• A cover letter.
• A current CV with the names of three (3) contactable referees
• Current Police Clearance

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications can be emailed to [email protected]