CreditBank PNG is recruiting a suitable candidate for the role of Contact Centre & Customer Experience Officer.

The Contact Centre & Customer Experience Officer will be responsible for handling queries and complaints received from our customers, clients and stakeholders. This position reports to the Manager Contact Centre & Customer Experience.

Key responsibilities

• Handle inbound and outbound calls and emails and in-branch enquiries, providing prompt, professional and effective responses to customer inquiries and complaints.
• Address customer issues or concerns, identifying problems and providing suitable solutions.
• Maintain accurate and up-to-date customer records for follow-up actions, ensuring proper documentation of customer interactions, inquiries, complaints and resolutions.
• In collaboration with relevant internal stakeholders, stay informed on the bank’s products and services.
• Work closely with other relevant stakeholders to resolve customer issues.
• Ensure all customer queries are handled within agreed service level agreements (SLAs) maintaining communication with customers up to closure of queries.

Key requirements

• Diploma in Business equivalent
• Experience in a similar role in the banking/ finance industry
• Excellent verbal and written communication skills
• Must be flexible, organized and can manage multiple priorities and meet strict deadlines.
• Excellent analytical and strong problem-solving skills
• Ability to work in a demanding, team-oriented, and fast-paced environment

Application process:

If you think you have what it takes to be in this role, we would like to hear from you.

Applications close on Wednesday 20^th August 2025, and must provide the following:

• A cover letter.
• A current CV with the names of three (3) contactable referees

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications can be emailed to [email protected]