PNG Air, renowned for its extensive network covering over 26 destinations throughout Papua New Guinea, operates the largest fleet of ATR 72-600 & ATR 42-600 series aircraft in the region. As the Airline of Choice, we're committed to delivering a world-class experience with competitive fares, unparalleled cargo rates, and a focus on safety and on-time performance for our valued customers and stakeholders.

CREDIT CONTROLLER

PNG Air is seeking a suitably qualified and experienced Credit Controller to join its Finance Department based in Port Moresby.

Reporting to the Financial Controller, with oversight from the Chief Financial Officer, the Credit Controller is responsible for managing the Company's accounts receivable portfolio, minimizing credit risk, improving cash collections and ensuring customers comply with agreed trading terms. The role is critical in maintaining healthy cashflow through proactive debtor management, timely collection of outstanding accounts and effective stakeholder engagement with both internal and external customers.

The incumbent will work closely with Commercial, Charter, Freight, Customer Service and Finance teams to ensure accurate billing, prompt resolution of customer disputes and effective credit management across PNG Air and its subsidiaries. The role also supports continuous improvement of credit policies, reporting and internal controls to safeguard company assets and reduce bad debt exposure.

KEY RESPONSIBILITIES

Accounts Receivable & Collections

• Ensure customer invoices are issued accurately and on time.
• Proactively manage the collection of outstanding accounts through telephone, email, written correspondence and customer visits where required.
• Ensure debts are collected within agreed payment terms and actively reduce overdue receivables.
• Monitor daily receipts and ensure customer payments are allocated accurately.
• Follow up disputed invoices promptly and work with internal stakeholders to achieve timely resolution.
• Recommend legal recovery actions where collection efforts have been exhausted.
• Prepare recommendations for bad debt provisions and write-offs for management approval.

Cashflow Management

• Support the Company's cashflow objectives by improving debtor collections and reducing Days Sales Outstanding (DSO).
• Monitor debtor ageing trends and identify emerging collection risks.
• Assist Management in achieving monthly cash collection and debtor reduction targets.
• Identify deteriorating payment patterns and recommend corrective action.

Reporting & Analysis

• Prepare weekly debtor reports for the Chief Financial Officer and Financial Controller.
• Prepare monthly Accounts Receivable and Aged Debtors reports for PNG Air and its subsidiaries.
• Report significant overdue accounts, disputed balances and collection risks.
• Provide management with accurate debtor forecasts and collection updates.
• Produce ad hoc financial reports and analysis as requested.

Customer Relationship Management

• Maintain professional relationships with customers while ensuring Company credit policies are enforced.
• Respond promptly to customer enquiries relating to invoices, statements and account balances.
• Work collaboratively with Commercial, Sales, Charter and Freight departments to resolve billing issues.
• Ensure customer statements are distributed monthly and account queries are resolved efficiently.

Financial Controls & Compliance

• Ensure all credit management activities comply with PNG Air policies, financial delegations and internal controls.
• Maintain complete audit trails supporting receivable balances and collection activities.
• Assist during internal and external audits by providing supporting documentation and explanations.
• Ensure all customer accounts are reconciled regularly and reconciling items investigated promptly.
• Support continuous improvement of credit control procedures and systems.

QUALIFICATIONS/EXPERIENCES

• Bachelor's Degree or quivalent in Accounting, Finance, Business, Commerce or a related discipline.
• Minimum three (3) years' experience in Credit Control, Accounts Receivable or Finance.
• Previous experience within the aviation industry or a large commercial organisation will be highly regarded.
• Strong understanding of credit management principles, debtor collections and cashflow management.
• Experience in customer account reconciliations and dispute resolution.
• Working knowledge of accounting systems such as Sage 300 or equivalent ERP systems.
• Advanced Microsoft Excel skills with strong analytical capability.
• Demonstrated ability to prepare accurate financial reports and debtor analysis.

If you feel you meet our requirements and are interested, we would like to hear from you. Send your application in only one PDF file to:

[email protected]

Applications close: Friday 31^st August 2026

Only shortlisted candidates will be contacted.

We are an equal opportunity employer.