CUSTOMER SERVICE AND SALES OFFICER

• Location: Port Moresby, Papua New Guinea
• Reporting to: Regional Airfreight Manager

Main goal

Coordinate sales requests and customer service for key clients/partners of airfreight business, maintain compliance with customer expectations and policies as well as effectively manage import clearance and forwarding of air cargo in compliance with PNG legal requirements, Company goals and procedures, industry quality standards of the service while maintaining customer satisfaction at the high level. Contribute to revenue growth by strengthening relationship with existing clients as well as gaining new customers from the market.

Key Responsibilities will include

• Attend to airfreight services quotation requests from customers in a timely manner and provide analytics back to management on gained quotes, keep records of sales activities and maintain quotation log
• Liaise with freight forwarders, carriers, third party contractors in order to source required information for building up rate cards, quotations
• Coordinate participation in tenders for airfreight services, gather required data and provide responses within the assigned deadlines to capture arising opportunities
• Negotiate on rates and terms with the client if required in the best interest of the Company while preserving clients’ relationship, draft contracts and service agreements as applicable
• Record sales activities and maintain the log up-to-date, provide analysis and advise on recorded activities and gained quotations to management
• Maintain rate cards per each client up to date, analyse reasonableness of the prices and suggest changes to management in order to maximize revenue/margins while remaining competitiveness
• Assign customer service agents to attend to gained jobs and ensure compliance with customer’s requirements on service provision and invoicing
• Support development, maintenance and execution of Company business growth strategies and continuously search for new business opportunities, conduct market studies as directed by management
• Provide professional advice on aspects of customs clearance in PNG, applicability of import/export permits, dangerous goods transportation requirements, domestic freight forwarding etc.
• Ensure accurate invoicing of clients by customer service team and timeliness of customer payments within agreed terms and conditions
• Collect client’s feedback and build up business case for process changes if required

Required qualifications and skills to be successful in the role:

• 5+ years of experience in logistics, preferably within the airfreight industry and global forwarders
• Knowledgeable in customs clearance process, import/export, freight forwarding and air cargo management
• Customer service orientation and high attention to details
• Proactive in approaching challenges and with positive attitude
• Good interpersonal skills, both verbal and written communication, conflict management and negotiation
• Sound computer skills and ability to effectively utilize Microsoft office applications
• Fluency in English (written and spoken)

This position is available immediately with salary commensurate the experience. If this sounds like you submit your applications to [email protected]

Please note that only shortlisted will be contacted for interview. Application closes on 25/07/2023.