Customer Service Manager

TotalEnergies Marketing Asia‑Pacific Middle East Pte. Ltd. – PNG Affiliate is seeking applications from suitably qualified and experienced candidates to fill the position of Customer Service Manager, based in Port Moresby.

Key Accountabilities

• Manage and oversee the Customer Service function to ensure efficient and effective service delivery.
• Lead, supervise, and develop the Customer Service team in line with business and operational requirements.
• Ensure customer orders are processed in accordance with company procedures and SAP requirements.
• Coordinate with internal stakeholders including Sales, Logistics, Finance, and Supply to support operational performance.
• Monitor service performance, manage escalations, and implement continuous improvement initiatives.
• Ensure compliance with company policies, internal controls, and applicable procedures.

Requirements

• Degree in Business Administration, Management, or a related discipline.
• Minimum of five (5) years’ relevant experience, including proven supervisory or management experience.
• Demonstrated people management and leadership capability.
• Strong communication, organizational, and stakeholder engagement skills.
• SAP knowledge and experience will be an advantage.

How to Apply

Interested candidates should submit an application letter and updated CV, clearly stating “Customer Service Manager” in the subject line, to:

Email application to: [email protected]

Closing Date: Wednesday, 20 May 2026

Only shortlisted candidates will be contacted.

TotalEnergies is an equal opportunity employer and encourages applications from qualified Papua New Guineans.