Job Title: Customer Service Officer
Company Name: Budget Rent a Car
Department: Administration
Location: Port Moresby
Reports to: Reservations Coordinator

General Purpose

Reporting to the Reservations Coordinator, the Customer Service Officer is responsible for providing excellent customer service while renting vehicles to customers, verifying customer information, collecting rental payments, and ensuring rental vehicles are in safe and working order and ensuring rental vehicles are not idle in the yard for more than two days. The Customer Service Officer will also be responsible for resolving customer complaints and providing support in the event of an accident.

Key Tasks and Responsibilities

• Provide customer service by managing the rentals and returns process, in compliance with Budget Rent a Car policies and procedures
• Assisting customers providing quotes via walk-in, emails and through phone calls.
• Resolve customer issues and concerns professionally using effective customer service techniques
• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
• Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
• Achieve personal sales goals while supporting the goals of the team
• Qualify and process customer rentals with accuracy and attention to detail
• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

Education and Training

• Relevant tertiary qualifications in Business and desired experience in one or more of the following areas: customer services, reservations, sales and fleet management.

Knowledge and Experience

• Preferably 2 years’ experience in car rental industry and coordinating or managing wide range of the
• Good practical understanding of managing a car rental company and projecting business within a location.
• Strong facilitation and analytical skills, preferably basic knowledge of vehicles
• Computer and keyboard skills are essential
• Flexibility of working hours across across weekdays + weekends
• Candidate must have a current driver’s license

Core Competencies

• Uses sound judgment to make good decisions based on information gathered and analyzed.
• Considers all pertinent facts and alternatives before deciding on the most appropriate action
• Interacts with people effectively. Able and willing to share and receive information.
• Interacts with people effectively. Able and willing to share and receive information.
• Displays energy and enthusiasm in approaching the job, Maintains high level of productivity and self-direction.
• Analyses problem by gathering and organizing all relevant information.

How to Apply:

If you're excited to join a dynamic team and make a real impact, we'd love to hear from you!

Please submit your resume and a cover letter outlining your experience and why you'd be a great fit for this role to recruitment@wrcpng.com

Application closes by COB Monday, 17 February 2025.