CreditBank PNG is recruiting a suitable candidate for the role of Fraud Monitoring Officer.

The Fraud Monitoring Officer is responsible for the monitoring, detection, investigation, and mitigation of fraudulent activities relating transactions received from schemes for issued cards and/or originating from CreditBank channels.

The Officer is also required to ensure all defined risk and operational process documentations are executed as per compliance requirements.

Key responsibilities

• Responsible for the monitoring, detection, investigation, and mitigation of fraudulent activities relating transactions received from schemes for issued cards and/or originating from CreditBank channels.
• The candidate must demonstrate basic ability to trouble-shoot and provide some basic analysis of fraudulent activities and unauthorized use of card, device and data.
• This includes, yet is not limited to, basic analysis of data from multiple sources and systems (e.g., WAY4, VRM, VROL); consolidation and synthesis of data into reports, visualizations and actionable insights; and presentation of findings to Team Leaders and/or Manager of Cards & Digital Operations.
• Work Shift Schedules: Required to be rostered to work shift during one of the three-shift schedule inclusive of weekends and public holidays.
• Monitor and Investigate Activity: Monitor customer activity to detect possible fraud by utilizing systems and tools to review suspected fraud cases, fraud alerts/reports and additional work
• streams to ensure all suspicious transactions and activities are reviewed in a timely manner. Maintain a high level of accuracy with close attention to detail.
• Communicate or escalate to Team Leader FP and Manager Cards & Digital Operations where necessary.
• Analysis and Research: Upon identifying fraudulent or non-compliant transactions, develop a plan and complete the appropriate analysis.
• Validate activities through communication with clients (internal & external), use of tools, and affiliated companies/websites.
• Use experience and judgment to determine action required and follow through to resolution.
• Communicate or escalate to appropriate department or management staff when necessary.
• Ensure all processes and procedures are followed as per guidelines.

Key requirements

• Diploma in Business Studies or Accounting.
• 2+ years of demonstrated experience in multi-tasking aptitude and technology competence
• 2+ years of experience with various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
• Sound understanding of VISA and MASTERCARD Networks
• Familiar with using a Way4 and Core Banking Systems
• Cards Fraud and Chargeback management and prevention
• Exceptional knowledge of Microsoft Office, specifically Excel

Application process:

If you think you have what it takes to be in this role, we would like to hear from you.

Applications close on Friday, 24 October 2025, and must provide the following:

• A cover letter.
• A current CV with the names of three (3) contactable referees

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications can be emailed to [email protected]