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• Detect, prevent, and resolve card and digital transaction fraud effectively
• Safeguard compliance by ensuring adherence to regulatory & operational standards
• Analyse data to provide strategic insights and enhance controls.

About the Company

A leading licensed commercial institution in PNG, fully authorised and recognised for excellence, integrity, and customer-focused service. Committed to innovation and operational excellence, it continues to strengthen its position as a trusted partner for individuals, businesses, and communities across the country.


About the Role

The Fraud Monitoring Officer serves as a strategic first line of defense against financial crime in PNG. Reporting to the Team Leader – Fraud Monitoring, this role applies analytical precision and regulatory expertise to identify, investigate, and mitigate card and digital transaction risks. Key responsibilities include strengthening operational controls, ensuring compliance, and collaborating with risk and operations teams to safeguard assets and customer trust.

This position offers the opportunity to enhance institutional resilience, uphold its reputation, and assist in shaping fraud prevention strategy across digital and card channels.

• Monitor, investigate, and resolve card and digital transaction risks, escalating high-risk cases promptly.
• Apply regulatory and operational standards to protect assets, customer trust, and the institution’s reputation.
• Consolidate and analyze data from multiple systems to provide actionable insights for leadership and fraud prevention.
• Serve as the primary point of contact for internal, external, and merchant fraud inquiries.
• Operate effectively in a 24/7 monitoring environment, including rotating shifts, weekends, and public holidays.

Qualification and Experience:

• Diploma in Business Studies, Accounting, or a related field.
• 2+ years’ experience in fraud monitoring, risk management, or banking operations.
• Strong analytical, problem-solving, and troubleshooting skills.
• Proficient in Microsoft Office; experience with Way4, core banking systems, or card fraud platforms preferred.
• Excellent communication skills and confident stakeholder engagement.
• Ability to multi-task, adapt to changing priorities, and operate in a 24/7 environment.
• High integrity, accountability, and commitment to compliance and operational excellence.

Your Opportunity

Be a critical first line of defense against financial crime in PNG, strengthening fraud prevention, operational controls, and customer trust. Gain hands-on experience in monitoring, investigating, and resolving card and digital transaction risks while providing actionable insights to leadership and collaborating with expert risk and operations teams. This role offers a unique platform to make a tangible impact and advance your career in financial services.

If this role is the next step in your exciting career, please register your interest by clicking APPLY NOW and submitting your most recent CV in Microsoft Word format.

Peopleconnexion PNG: Recruitment, Training, Payroll & HR Services
Your legacy is our business
www.peopleconnexion.com/png

To Apply

To apply, email your CV and other relevant documentation to [email protected]. Please include the Job ID "#26151" in the email's subject to ensure your application is processed.