FRONT OFFICE SUPERVISOR

We are looking for an individual who is welcoming and smart; someone who can focus on the things that really matter to our guests and get them right every time. Join us as a Front Office Supervisor. You will have ambition, talent and obviously, some key skills.

A little insight of your day-to-day

• Supervise and coordinate daily front office activities, including reception, guest check-in/check-out, and inquiries
• Ensure high standards of customer service are consistently delivered
• Handle guest complaints and resolve issues promptly and professionally
• Train, mentor, and support front office staff
• Prepare staff schedules and monitor attendance
• Ensure proper use of booking systems and accurate record-keeping
• Assist with reservations, billing, and cash handling procedures
• Maintain a clean, organized, and professional front desk environment

What we need from you

• 3-5 years Front Office experience.

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Customer-focused mindset with problem-solving skills
• Conflict resolution
• Attention to detail
• Time management and multitasking

Join us today!

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

The Holiday Inn & Suites Port Moresby brand belongs to the IHG® family of brands, so you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So, whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have room to be yourself.

Hand deliver your application or email [email protected]

Closing date, Tuesday 07^th April 2026.

Applications must be addressed to:
Human Resources Team
Holiday Inn & Suites Port Moresby
P.O. BOX 1981 Boroko, NCD

*This vacancy is open to PNG citizens only. IHG is an equal opportunity employer, only shortlisted candidates will be contacted.