PNG Air, renowned for its extensive network covering over 26 destinations throughout Papua New Guinea, operates the largest fleet of ATR 72-600 & ATR 42-600 series aircraft in the region. As the Airline of Choice, we're committed to delivering a world-class experience with competitive fares, unparalleled cargo rates, and a focus on safety and on-time performance for our valued customers and stakeholders.

Head of Trainers – PSS & DCS

PNG Air is seeking a suitably qualified and experienced Head of Trainers – PSS & DCS to join its Commercial Department based in Port Moresby.

The Head of Trainers leads the PSS/DCS Training team, ensuring all users are trained and certified to operate the Passenger Service System (PSS) and Departure Control System (DCS) to a consistently high standard.

The role is responsible for maintaining the department's QA and standards: keeping the PSS & DCS Process and Policy Manual, training curricula, manuals and standard operating procedures accurate, current and consistently applied, within the strategic framework designed and approved by the PSS & DCS Manager.

The Head of Trainers works closely with the PSS & DCS Manager on documentation and standards, and with the (external) Head of Training on training methodology and instructional standards.

KEY RESPONSIBILITIES

Training Leadership

• Lead, roster and coach the Trainers, ensuring adequate training coverage across the network.
• Plan and manage the training calendar, prioritising new starters, system changes and refresher requirements.
• Act as the escalation point for complex training or competency issues raised by Trainers.

Curriculum & Content Development

• Design, develop and update training curricula, manuals, e-learning content and competency assessments for PSS and DCS.
• Ensure training content reflects current vendor functionality, business processes and regulatory requirements.
• Align training content and delivery methodology with guidance from the (external) Head of Training.

QA & Standards Maintenance

• Own the day-to-day maintenance of the PSS & DCS Process and Policy Manual and all associated training materials and SOPs, within the framework set by the PSS & DCS Manager.
• Maintain version control of all training and process documentation, ensuring outdated content is retired promptly.
• Conduct periodic quality reviews of training delivery and documentation, and audit that Trainers apply consistent standards.
• Escalate significant process, policy or manual changes to the PSS & DCS Manager for formal review and approval before publication.

Certification & Records

• Maintain accurate training records and certification status for all PSS/DCS users.
• Ensure certification and refresher training is tracked and completed within required timeframes, in line with company and regulatory requirements.

Stakeholder Management & Reporting

• Liaise with the (external) Head of Training on training standards, instructional methodology and quality benchmarks.
• Provide regular reporting to the PSS & DCS Manager on training completion, certification status, and QA/documentation review outcomes.
• Work with the Team Leader – Helpdesk and Helpdesk Officers to identify and address recurring user knowledge gaps through training.

QUALIFICATIONS/EXPERIENCES

Essential

• Bachelor's Degree in Education, Aviation Management, Business or a related field, or equivalent industry experience.
• Minimum three years' experience working with airline PSS and/or DCS systems, including delivering or coordinating training.
• Demonstrated experience developing training or documentation materials.
• Demonstrated experience leading or coordinating a small team.
• Strong written and verbal communication and presentation skills.

Desirable

• Formal training/instructional design qualification (e.g. Certificate IV in Training and Assessment or equivalent).
• Experience within the aviation industry.
• Experience with document control, QA frameworks or internal audit processes.
• Familiarity with IATA reservations, ticketing and departure control standards.

If you feel you meet our requirements and are interested, we would like to hear from you. Send your application in only one PDF file to:

[email protected]

Applications close: Friday 31^st August 2026

Only shortlisted candidates will be contacted.

We are an equal opportunity employer.