ICT MANAGER - SERVICE_SOFTWARE
Advertised: 11 August 2026
Able Computing (PNG) Ltd
IT | National Capital District
WE’RE HIRING!
ICT MANAGER
Lead our Service & Software Divisions and drive technical excellence, customer satisfaction, and business performance.
Able Home & Office is seeking an experienced ICT Manager to lead both the Service and Software Divisions. The role is responsible for service operations, technical support, software solutions, SLA and warranty management, team performance, client satisfaction, and achievement of division targets.
WHAT YOU’LL DO
- Lead and manage the Service and Software Divisions.
- Supervise technicians, service coordinators, software support staff and
- Oversee service jobs, SLA compliance, warranty claims, repairs, parts and
- Manage software support for Payroll, HR, BioPlus, POS, Accounting and other business
- Monitor support tickets, system performance, integrations, backups and client
- Coordinate software bugs, enhancements and development requests with the Development
- Oversee client installations, implementations, training and technical
- Monitor Service and Software KPIs, revenue, gross profit and performance
- Ensure timely resolution of customer complaints and outstanding technical
- Identify opportunities for SLA renewals, software upgrades, additional modules and new
- Ensure compliance with Company policies, procedures and technical/service
QUALIFICATIONS
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, Business Systems, or a related field.
- Minimum 5 years’ experience in ICT, technical/service operations, software support or related management
- Strong leadership and team-management
- Good knowledge of service operations, SLA, warranty and repair
- Good knowledge of business software applications and technical
- Strong troubleshooting, analytical and problem-solving
- Excellent communication, coordination and client relationship
- Strong operational and financial
- Ability to manage multiple teams, priorities and performance
WHAT WE OFFER
- Competitive salary with performance-based incentives
- Career growth and leadership development opportunities
- Supportive and collaborative work environment
- Opportunity to work with one of Papua New Guinea’s leading technology and office solutions providers
HOW TO APPLY
Interested applicants are invited to send their CV and cover letter to: [email protected]
More information
Job ID: #28103
Industry: IT
Location: National Capital District, Papua New Guinea
Company: Able Computing (PNG) Ltd
Company Description: Able started in Perth Western Australia in 1982 by Rick Kyle and Nick Taylor and moved to Papua New Guinea in 1984. In 1985, Able Computing (PNG) was incorporated by Geoff Lazberger with Rick/Nick and several others became individual shareholders in the company. Geoff Lazberger ran the company as CEO until 1989 when he left to return to Australia. The initial list of clients around the country used either accounting software CBA or Arrow. The company was awarded national distributorship for both CBA and Arrow and I had also built up a dealership with companies having large clients bases who’d be a target for our software (Deloitte, Coopers & Lybrand, Daltron, etc,)
Company Website: https://www.able.com.pg/
Source: www.pngworkforce.com