IT Administrator

PRIMARY OBJECTIVE:

To provide day‑to‑day technical support, systems administration, and maintenance of the organisation’s ICT infrastructure. The IT Administrator ensures reliable operations of hardware, software, networks, telecommunications, and IT services, while supporting staff and maintaining compliance with ICT policies and standards.

Primary Accountabilities

• Maintain desktops, laptops, servers, networks, and system backups.
• Set up, configure, and test IT and telecommunications equipment for new users and visitors.
• Support upgrades, installations, and system changes aligned with business needs.
• Provide user support and guidance on ICT policies and procedures.
• Ensure printers, copiers, scanners, and related hardware are functional and maintained.
• Troubleshoot and resolve ICT issues efficiently.
• Maintain and procure hardware, software, and ICT consumables.
• Manage IT asset inventory and documentation.
• Act as the interface between users and service desk for escalations and issue resolution.
• Coordinate with external service providers for maintenance, repairs, and technical support.
• Support Microsoft Server environments, LAN/WAN networks, satellite and microwave links.
• Assist with administration of Citrix, CCTV, security systems, and optimisation tools.
• Ensure system reliability, security, and performance through regular checks and maintenance.
• Contribute to ICT analysis, reporting, and application support

Requirements

• Proven experience in working with Microsoft Server products and supporting Citrix, LAN’s and WAN’s including satellite, microwave technology, optimization, CCTV and security systems
• Proven track record in business analysis, reporting and in application management.
• Strong analytical and problem-solving skills
• Experience in leading a small team, working effectively with people and being a coach and mentor to promote learning
• People Oriented and results driven
• Ability to architect strategy along with leadership skills

Qualifications & Experience

• Degree or Diploma in Information Technology or related field.
• 2–4 years’ experience in an IT support or systems administration role.
• Technical knowledge in:
• Microsoft Server environments
• LAN/WAN networks, satellite/microwave technologies
• CCTV and basic security systems
• Application support and troubleshooting
• Strong analytical, troubleshooting, and problem‑solving abilities.

If you are passionate about the working here at Dirio and meet the above qualifications, please submit your resume and cover letter to [email protected] before COB 13 February 2026.

Thank you for considering a career with Dirio Gas & Power Company Limited.

We look forward to reviewing your application and potentially welcoming you to our team.