CreditBank PNG is recruiting a suitable candidate for the role of IT Knowledge Analyst.

The IT Knowledge Analyst is responsible for creating, maintaining, and improving technical documentation and knowledge resources that support IT operations and service delivery. This role ensures that accurate, clear, and user-friendly documentation is available for internal teams and end-users, enabling efficient troubleshooting, process adherence, and knowledge sharing.

Primary Responsibilities:

• Create and maintain technical documentation, including user guides, standard operating procedures (SOPs), FAQs, and knowledge base articles.
• Translate complex technical concepts into clear, concise, and accessible content for various audiences.
• Organize and structure IT knowledge repositories to ensure easy access and retrieval.
• Implement best practices for knowledge lifecycle management (creation, review, update, retirement).
• Work closely with IT teams (Service Desk, Infrastructure, Networks, Applications) to gather accurate information.
• Liaise with subject matter experts to validate technical content.
• Ensure all documentation meets company standards for clarity, accuracy, and compliance.
• Regularly review and update content to reflect system changes, new processes, and emerging technologies.
• Assist in developing training materials and onboarding guides for IT staff and end-users.
• Provide guidance on effective use of knowledge resources.

Other Duties:

• Other duties as directed by the Manager IT Service Management Office, Senior Manager IT Service Delivery or CTO.

Qualifications and Skills:

Key Competencies

• Technical Proficiency
• Communication Skills
• Organisational skills
• Team Collaboration
• Excellent communications (verbal and written) interpersonal skills
• Time Management
• Adaptability
• Attention to Detail
• Knowledge Management
• Continuous Improvement

Personal Qualities

• Highest levels of integrity and personal ethics
• High integrity, maintaining confidentiality of company records.
• Excels under pressure
• Self-motivated & driven to succeed
• Builds rapport and engenders trust
• Collaborative
• Tenacious
• Genuine interest in others
• Proactive Attitude
• Ability to organise, plan and execute in a timely manner.

Experience

• Must have at least 3-5 years’ work experience in a financial institution or similar industry.
• Experience in technical writing, IT documentation, or knowledge management.
• Knowledge of current trends and developments in information technology.
• Strong interpersonal and communication skills and the ability to work effectively within multicultural work setting.
• Experience with Microsoft 365 applications.
• Strong understanding of IT systems, applications, and infrastructure.
• Strong attention to detail and ability to simplify complex information.
• Collaborative mindset and ability to work with cross-functional teams.

Education

• Bachelor’s degree or Diploma in Information Technology, Computer Science, Technical Communication, or related field.

Application process:

If you think you have what it takes to be in this role, we would like to hear from you.

Applications close on Wednesday, 25^th February 2026, and must provide the following:

• A cover letter.
• A current CV with the names of three (3) contactable referees

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications must be emailed to [email protected]