Join Our Team as an IT Operations Support Team Lead at Steamships Limited, IT Division!

Steamships Limited, IT Division, is seeking a highly motivated and technically proficient IT Operations Support Team Lead to join our dynamic team.

This vital role is suited for an experienced and detail-oriented professional who excels in providing exceptional IT support while ensuring seamless and efficient IT operations across the organization.

Key Responsibilities:

• Lead and supervise the IT operations support team to ensure high-quality technical support and service delivery.
• Oversee day-to-day IT operations, including system monitoring, troubleshooting, and incident resolution.
• Ensure timely response and resolution of IT service requests, minimizing downtime and disruptions.
• Maintain IT infrastructure, including servers, networks, and software applications, ensuring optimal performance.
• Implement and enforce IT security policies, data protection measures, and compliance with company standards.
• Provide technical guidance and training to team members, fostering continuous learning and skill development.
• Collaborate with internal departments to understand IT needs and provide tailored support solutions.
• Manage IT asset inventory, including hardware, software, and licensing.
• Monitor system performance, generate reports, and recommend improvements to enhance operational efficiency.
• Drive process improvements and best practices to optimize IT support and service management.

Qualifications & Skills:

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• IT certifications (e.g., Cisco) are an advantage.

Experience:

• Minimum 3 years of experience in IT support, including at least 1 year in a leadership or supervisory role.

Technical & Soft Skills:

• Strong knowledge of IT systems, networks, and troubleshooting methodologies.
• Excellent problem-solving and analytical skills.
• Strong leadership and team management abilities.
• Effective communication and interpersonal skills.
• Ability to work efficiently under pressure and manage multiple priorities.

Why Join Us?

• Play a critical role in ensuring the smooth operation of IT services within a leading organization.
• Work in a collaborative and innovative environment that values skill development and career growth.

How to Apply:

If you are a driven and service-oriented IT Operations Support Team Lead passionate about delivering high-quality IT solutions, we encourage you to apply!

Please submit your Expression of Interest letter and an updated CV via email to [email protected] with the subject line: APPLICATION – IT OPERATIONS SUPPORT TEAM LEAD

Steamships Limited is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace for all employees.