Position Title: IT Support Officer

Location: Rabaul

Company: Coconuts Product Limited

Department: Administration

Overview

We’re seeking a motivated IT Support Officer to join our Administration team. You will be responsible for maintaining the company's computer systems and network infrastructure while providing comprehensive technical support to ensure seamless business operations.

Key Responsibilities

-Monitoring and maintaining all company computer systems and network equipment.
-Installing, configuring, and updating hardware and software applications.
-Diagnosing and resolving technical issues in a timely manner.
-Providing user support and training to staff members.
-Implementing security protocols and system backups.
-Documenting technical procedures and maintaining equipment inventories.
-Collaborating with vendors and external IT service providers when necessary.


Required Knowledge, Skills and Experience

-Bachelor's degree in Information Technology, Computer Science or related field.
-Associate degree with equivalent work experience may be considered.
-Proficiency in Windows or Mac operating system.
-Knowledge of network administration and troubleshooting.
-Experience with hardware installation and maintenance.
-Familiarity with software installation, configuration, and updates.
-Understanding of cybersecurity principles and best practices.
-Basic knowledge of cloud services (Office 365, Google Workspace, etc.).
-Experience with help desk ticketing systems.
-Minimum 2-3 years of IT support or technical assistance experience.
-Previous experience in a corporate environment.
-Hands-on experience with desktop/laptop repair and maintenance.
-Excellent problem-solving and analytical abilities.
-Strong communication skills for interacting with non-technical users.
-Customer service orientation with patience and professionalism.
-Ability to work independently and manage multiple priorities.
-Detail-oriented with strong documentation skills.
-Adaptability to learn new technologies quickly.
-Willingness to work flexible hours when needed for system maintenance.

How to Apply:

If you meet our requirements and you're excited to join a dynamic team and make a real impact, we'd love to hear from you!

Please submit your resume and a cover letter outlining your experience and why you'd be a great fit for this role to [email protected] or by clicking Apply below.

Application closes by COB Friday, 27 March 2026.