Join Our Team

We are seeking a proactive and customer-focused IT Support Officer to provide technical support and ensure the smooth operation of our IT systems. The successful candidate will play a key role in supporting end-users, maintaining hardware and software, and contributing to a reliable and secure technology environment.

Key Responsibilities

• Provide first-line technical support to users for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve IT incidents in a timely and professional manner.
• Manage user accounts, access permissions, and email setup.
• Monitor and maintain network connectivity and system performance.
• Assist with system upgrades, data backups, and security measures.
• Maintain accurate records of IT assets, support requests, and resolutions.
• Liaise with external vendors and service providers when required.
• Provide basic user training and technical guidance.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years' experience in an IT support or helpdesk role.
• Sound knowledge of Windows operating systems, Microsoft Office 365, networking, and troubleshooting techniques.
• Experience with user administration, hardware maintenance, and system support.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Relevant IT certifications will be an advantage.

What We Offer

• Competitive salary package.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Opportunity to contribute to a growing organization.

How to Apply

Interested candidates are invited to submit their CV, cover letter, and copies of relevant qualifications to [email protected].

Application Closing Date: 31st August 2026

Only shortlisted candidates will be contacted.

Equal Opportunity Employer
We are committed to creating an inclusive workplace and encourage applications from suitably qualified candidates regardless of gender, disability, or background.