Join Our Team as an IT Technical Support Analyst at Steamships Limited!

Steamships Limited is looking for a reliable and tech-savvy IT Technical Support Analyst to provide first-line support and technical assistance across our business divisions. This is a great opportunity for a detail-oriented individual with a passion for solving problems and improving user experience within a dynamic corporate environment.

The ideal candidate will provide day-to-day IT support, troubleshoot software and hardware issues, and ensure users have a seamless technology experience. They will work closely with the wider IT team to support infrastructure, systems, and business applications.

Key Responsibilities:

• Responsible in the administration, maintenance of the File Server, DNS, DHCP, DMS, CargoPRO, DepotPRO Server and Virtualization
• Responsible in maintaining user accounts in AD, DMS, CargoPRO, DepotPRO Server and Virtualization.
• Responsible in the installation, setup, configuration, and deployment of File Server, DNS, DHCP, CargoPRO, DepotPRO, DMS
• Providing Technical Support for Windows 10 and Windows 11 Professional Edition Operating System

• Providing Technical Support for any Windows and Application Software (Utility and Standard Software) issues.
• Provides IT Technical Support for PC/Laptop Systems hardware and software configuration, diagnosis and troubleshooting.
• Responsible in building PCs and Laptops, and installation of Windows Desktop OS and STC Standards on PCs and Laptops.

Qualifications & Skills:

Education:

• Degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum 3 years of experience in an IT support or technical analyst role.
• Experience in a multi-site or corporate environment is an advantage.

Technical Skills:

• Working knowledge and experience of a range of diagnostic utilities and a general knowledge of technology and an ability to utilize technological devices effectively.
• Working knowledge and experience on basic computer hardware and software

• Working knowledge and experience with desktop operating systems including Windows 10 and Windows 11

• Working knowledge and experience with Windows Server 2016, Windows Server 2019, and Windows Server 2022
• Working knowledge and experience in Active Directory, Group Policy, Security, DNS, and DHCP

Soft Skills:

• Exceptional customer service orientation, tactful and patient communicator
• Works with less supervision
• Seeks improvement
• Effective problem solver
• Calm and determined under pressure
• Team player

Why Join Us?

• Be part of an experienced IT team committed to innovation and user support.
• Work across multiple divisions and gain exposure to diverse business systems.
• Join a trusted organization that values growth, collaboration, and excellence.

How to Apply:

If you're a passionate IT support professional ready to contribute to a dynamic organization, we invite you to apply!

Please submit your Expression of Interest letter and updated CV via email to [email protected] with the subject line:
APPLICATION – IT TECHNICAL SUPPORT ANALYST

Steamships Limited is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace for all employees.