Join PNG Motors as a Service Advisor (Lae) – Be the Voice Our Customers Trust!

Are you great with people, love solving problems, and passionate about cars? PNG Motors is looking for a Service Advisor to join our team. In this key front-line role, you'll be the vital link between our customers and the workshop, ensuring every service experience is smooth, professional, and exceeds expectations. If you thrive in a fast-paced environment, enjoy building trust with customers, and can explain technical details with confidence and care — we want to hear from you!

Key Responsibilities:

• Welcome and guide customers through the service process.

• Accurately capture service needs and prepare job cards for the workshop team.

• Clearly communicate technical work, service estimates, and timelines to customers.

• Coordinate with workshop staff to monitor progress and ensure timely delivery of vehicles.

• Manage customer follow-ups, complaints, and queries with professionalism.

• Ensure documentation is complete and systems are updated, including ERA service records.

• Promote additional services or maintenance where relevant.

Key Criteria:

• Previous experience as a Service Advisor or in customer-facing automotive roles.

• Familiarity with ERA systems and dealership service processes.

• Strong communication skills and a customer-first attitude.

• Ability to understand and explain technical work in clear terms.

• Excellent time management and multitasking abilities.

• High level of professionalism, empathy, and teamwork.

What We’re Looking For:

At PNG Motors, we value individuals who are confident, proactive, and service-oriented. The ideal candidate will bring strong interpersonal skills, attention to detail, and a genuine interest in delivering a premium customer experience. If you enjoy solving problems, keeping things running smoothly, and being the bridge between technical and customer service teams — this is your role.

Why Join PNG Motors?

PNG Motors is a leader in the automotive industry, with a proud history spanning over 50 years. We represent trusted global brands including Hyundai, Mazda, Ford, Suzuki, and more. Our work environment is supportive, fast-moving, and full of opportunities to grow. Whether you're driven by customer success, technical service, or teamwork — you’ll find a future here.

How to Apply

Upload your CV and cover letter to [email protected] by Monday, July 28, 2025.

If you’ve applied previously for this role, we kindly ask that you do not reapply.

Be the connection that keeps things running smoothly — apply today and grow your career with PNG Motors in Port Moresby!