CreditBank PNG is recruiting a suitable candidate for the role of Operations Business Analyst.

The Operations Business Analyst will provide critical support to the Operational Performance Manager by conducting gap analyses, maintaining performance metrics, collecting and analysing data, and tracking key performance indicators (KPIs). This role is essential for improving operational efficiency, ensuring accurate reporting, and driving data-informed decision-making across the organization.

Key responsibilities:

• Conduct gap analyses on existing systems, policies, and procedures to identify inefficiencies and areas for improvement.
• Develop and recommend actionable solutions to enhance operational effectiveness.
• Collaborate with various units to implement process improvements.
• Update and maintain the performance metrics register to ensure accuracy and relevance.
• Monitor and report on key performance indicators (KPIs) to track operational performance.
• Identify trends, risks, and opportunities based on performance data.
• Collect, map, and analyse data from each unit to support the creation of operations unit reports.
• Ensure data integrity and consistency across all reporting systems.
• Develop dashboards and visualizations to present data insights effectively.
• Prepare and present detailed operations reports to the Operational Performance Manager and other stakeholders.
• Document processes, policies, and procedures to ensure clarity and consistency.
• Provide ad-hoc reports and analysis as required.
• Work closely with the Manager, Operational Performance to align operational activities with organizational goals.
• Support cross-functional teams by providing data-driven insights and recommendations.
• Assist in the development and implementation of operational strategies.

Key requirements

• Bachelor’s degree in business administration, data analytics, or a related field.
• Minimum of 5 years of experience in a similar role in the financial services/banking industry
• Proven experience in conducting gap analyses and process improvement initiatives.
• Strong background in data collection, analysis, and reporting.
• Proficiency in data analysis tools (e.g., Excel, Power BI, Tableau).
• Familiarity with performance management systems and metrics tracking.
• Knowledge of process mapping and workflow optimization tools.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Attention to detail and a high level of accuracy.
• Ability to work independently and collaboratively in a team environment.

Application process:

If you think you have what it takes to be in this role, we would like to hear from you.

Applications close on Thursday 19 March 2026 and must provide the following:

• A cover letter.
• A current CV with the names of three (3) contactable referees

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications can be emailed to [email protected]