OPERATIONS CONCIERGE

Crowne Plaza Residences Port Moresby
Full Time Role

If helping turn big ideas into everyday reality for one of Port Moresby’s leading hotel precincts sounds exciting, then we have a role for you to make a difference!

A little taste of your day-to-day
Every day is different, but you’ll mostly be:

• Working closely with the General Manager to understand hotel priorities and turn long-range plans into clear tasks with timelines and owners.
• Coordinating multiple projects at once, tracking progress, sending reminders, and keeping a simple overview for the General Manager.
• Communicating with department heads and stakeholders so everyone understands what is due, why it matters, and what the next step is.
• Having confident but respectful conversations when progress is slow, showing empathy while keeping things moving.
• Thinking laterally when goals are at risk and suggesting alternative solutions.
• Spotting possible delays or issues before they appear and helping the team act early.
• Assisting with guest-facing moments such as arranging VIP amenities, supporting events, and coordinating pop-up activations.
• Supporting clerical and coordination duties for the General Manager, including preparing paperwork, collecting quotes, and keeping trackers and reports organised.
• Preparing agendas, notes, and action lists for meetings and following up to ensure decisions turn into completed tasks.
• Occasionally supporting operations on the ground, including using the company vehicle for urgent supplies or deliveries.

What we need from you

• Background in hotels or serviced residences (e.g., front office, reservations, food & beverage, sales support, or operations coordination).
• Tertiary studies or professional training in hospitality, business, or a related field.
• Strong organisational skills and ability to manage several projects and deadlines at once.
• Confidence to work closely with senior leaders and represent the hotel professionally.
• Clear spoken and written English and ability to adapt communication style.
• Comfort using computers, email, spreadsheets, and presentation tools, with willingness to learn new systems.
• Calm but firm follow-up style and solution-focused mindset.
• Valid driver’s licence and comfort driving a company vehicle when required.

What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life – including:

• Competitive remuneration package.
• 8.4% additional superannuation.
• One extra paid day off each year for your birthday.
• Staff transport to and from work within city limits.
• Professional work attire guidelines and tools to perform the role.
• A delicious staff lunch each working day.
• 25% discount at The Port Restaurant so you can bring friends and family to enjoy the hotel you help grow.
• A unique opportunity to gain well-rounded experience across projects, guest operations, and administration, setting you up for future success in operations, sales, or leadership roles.

Join us today!
Apply by providing your Cover Letter and Updated CV by email to; [email protected] before close of business Wednesday 31st December 2025.

Applications must be addressed to:
Human Resource Manager – Crowne Plaza Residences, Port Moresby
P.O. BOX 1402, Port Moresby
N.C.D PNG.

Important:

• Applicants will be required to conduct a short WhatsApp interview as part of the first stage of interviews.
• Successful candidates will then be interviewed in person.
• Please do not apply if you do not have access to a mobile phone and WhatsApp.
• Interviews for this role will be conducted early January 2026.

This vacancy is open to PNG citizens only. IHG is an equal opportunity employer. Due to the high volume of applications, only shortlisted candidates will be contacted.