Operations Manager

JOB DESCRIPTION

The Operations Manager is responsible in supporting the Branch Manager in ensuring smooth and efficient branch operations. This includes overseeing accounts, managing administrative tasks, ensuring a high-quality showroom experience, and maintaining accurate stock levels. The role demands strong organizational skills, a customer-oriented approach, and the ability to supervise branch staff.

Key Responsibilities:

1. Accounts Management

• Oversee daily financial operations, including processing invoices, receipts, and payments.
• Assist in budget management and cost control to maximize branch profitability.
• Review and reconcile financial records to ensure accuracy and compliance with company policies.

2. Administration

• Ensure all administrative tasks are completed promptly and effectively, including documentation, reporting, and compliance checks.
• Support HR tasks within the branch, including scheduling, leave management, and payroll assistance.
• Address and resolve any administrative issues that arise, coordinating with other departments as necessary.

3. Showroom Management

• Supervise showroom staff to maintain a high standard of customer service and sales support.
• Manage the layout and appearance of the showroom, ensuring products are displayed attractively and are well-stocked.
• Oversee customer interactions, addressing any inquiries or issues and ensuring a positive shopping experience.

4. Stock Management

• Monitor stock levels and manage inventory to meet branch demand without excess.
• Ensure accurate record-keeping of stock movements, including shipments, sales, and returns.
• Coordinate with suppliers and warehouse staff to ensure timely deliveries and stock replenishment.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Accounting, or a related field preferred.
• Proven experience in branch operations, retail management, or a similar role.
• Strong leadership and team management abilities.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in inventory and
• financial management software.

Personal Attributes:

• Detail-oriented and results-driven with the ability to multitask effectively.
• Customer-focused, with a strong commitment to service excellence.
• Ability to work independently and solve problems efficiently.

Email Applications To: hr-property@pom.able.com.pg