Position Goal

The Payments Processing Officer responsible for providing back-office support by processing of all payments both Internal and Domestic payments processing on IDC/LMS. This role is required to manage all outgoing and incoming domestic payment advises, including request received internally from branches and other business units to ensure all payment request are processed efficiently in accordance with the banks SLA for exceptional customer experience.

Position is also required to provide efficient support to the banks network to ensure both internal & external customers’ needs are met, and quality service is always maintained. This includes managing KATS operations, processing and maintaining relationships with other commercial bank teams and provide continuous support to meet service deliverables.

Key Result Areas

• Process Outward Domestic Payments, Low Value Payments (LVP) - Credit Transfers, High Value Payments – RTGS MT103 and Bank to bank transfers MT202 via CBS-IDC or KATS-PO.
• Process Internal Payments, request received from, branches and internal business units.
• Process manual salary listing received from branches & clients.
• Process Loan payments for funding, repayments and other processing via LMS.
• All processing to be done efficiently and accurately in a timely manner within the agreed period as per the agreed SLA.
• Monitor all outgoing & incoming payments in core banking system to ensure payments are settled successfully and attend to any exceptions in the exception queue and inquiry screen.
• Investigate and clear outages in GLs and suspense account in relation to payments processing & delegated or assigned responsibility in a timely manner.
• Attend to internal & external customer emails & provide timely response.
• Escalate & report any process, system and operational issues immediately when identified.
• Provide support to other areas within the team and business unit on delegated tasks.
• Comply to guidelines outlined in the payments related process & procedure and including any related company policies.

Key Result Areas

• Comprehensive knowledge of the bank systems and applications required for the work function.
• Written comprehensive and analytical skills.
• Computer literacy with well-developed Word, Excel and MS Office tools.
• Extensive understanding of the Banks transaction processing capability and business experience of systems.
• Understand Reconciliations.

Accountability to:

• Must be able to meet expected performance and/or exceed and be able to account for errors and improvements to current process where/when required.
• Must have good understanding and knowledge of internal banking policies and procedures in place and fully comply with these requirements.

Qualifications and experience

• Tertiary Certificate/Diploma or equivalent.
• Tertiary (Bachelor’s) Education in Management and/or in Banking.
• At least 2 years General Banking Experience in branch or back office
• Minimum 2 years responsibilities in the supervision and/or management of back-office support or operations team in the area related to the key deliverables of the role.
• Skills in review and documentation on procedures.
• At least 2 years experience in processing and management of general exception items.

Skills and abilities

• Knowledgeable in Basic Accounting & Management skills.
• Able to work well under pressure and meet deadline for HVC request.
• Sound Knowledge of Banking act.
• Good overall knowledge of CBS payment process.
• Good understanding of the functions and process of the Kina Automated Transfer System (KATS) and KATS System Rules.
• Sound knowledge of current Central Bank’s Record of Agreement Between Banks (RABB) in place.
• Able to perform under minimal supervision and show skills and competitive processing/banking practices to mitigate risk & errors.

To Apply

To apply, email your CV and other relevant documentation to [email protected]. Please include the Job ID "#24450" in the email's subject to ensure your application is processed.