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• Manage P&C operations across diverse Pacific Markets for a top firm.
• Lead HRIS digitisation and automation using MS365 and AI applications
• Act as the primary lead for complex benefits, compliance, and HR transformations

The Organisation

Our client is a premier financial services group with a dominant presence across the Pacific Region. As a leading institutional pillar in the region, their core business focuses on providing comprehensive banking and financial solutions governed by rigorous international standards. They are currently undergoing an exciting phase of internal evolution, seeking to modernise their corporate functions to better serve their diverse workforce.

Why This Role Exists

To further their commitment to service excellence, our client is looking for a strategic leader to spearhead their People & Culture (P&C) Operations and Shared Services. This role is a critical hire designed to bridge the gap between high-level HR strategy and seamless operational execution. The successful candidate will be the architect of process optimization, ensuring that every stage of the employee lifecycle is supported by robust systems and data integrity.

The Role:

Reporting to the Head of P&C Operations, the successful candidate will be the central point of contact for all operational transactions. You will lead a multidisciplinary team—including specialists in Benefits, HRIS, Talent Operations, and People Assist—to deliver a world-class employee experience.

Key Responsibilities:

• Lifecycle Management: Oversee the full employee lifecycle from onboarding to offboarding, ensuring all processes are efficient and compliant.
• Benefits Oversight: Lead the administration of health, retirement, wellness, and leave policies.
• HRIS & Data Integrity: Ensure accurate maintenance of employee records and HRIS data in line with strict privacy regulations.
• Process Improvement: Develop and monitor HR policies while driving transformation efforts and operational excellence.
• Escalation Management: Provide expert guidance on complex benefits inquiries and operational issues.
• Vendor Relations: Liaise with internal and external vendors to identify opportunities for automation and service improvements.

Key Requirements

• Education: Bachelor’s degree in Human Resources, Business Administration, or a Technology-related field (Master’s or HR certification preferred).
• Experience: 7+ years of progressive HR operations experience, with a specific focus on benefits administration and lifecycle management and using data as a driver for decision making and process improvements
• Technical Savvy: High proficiency in HRIS/HR Technology or any other ERP Systems, MS365, and an interest in AI Applications.
• Analytical Depth: Proven ability to analyze HR data to identify trends, risks, and reporting insights for senior leadership.
• Leadership: Demonstrated experience managing and coaching teams in a fast-paced environment.
• Compliance Knowledge: Strong understanding of regulatory requirements and financial institution risk policies.

This is a rare opportunity to join a top-tier financial institution in a role that offers both operational depth and strategic influence. If you are a process-driven leader who thrives on building "best-in-class" HR functions, we want to hear from you.

If this role is the next step in your exciting career, please register your interest by clicking APPLY NOW and submitting your most recent CV in Microsoft Word format.

Peopleconnexion PNG: Recruitment, Training, Payroll & HR Services

Your legacy is our business

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To Apply

To apply, email your CV and other relevant documentation to [email protected]. Please include the Job ID "#26411" in the email's subject to ensure your application is processed.