We at PNG Air pride ourselves as the leading domestic airline operating over 26 ports across the length and breadth of Papua New Guinea as the Airline of Choice. Operating the largest fleet of ATR 72-600 series in the region complimented with a fleet of DASH-8. We are committed to providing affordable world class experience with value fares and unbeatable cargo rates, ensuring reliable and safe on time service to our valued customers and stakeholders.

RESERVATIONS & TICKETING SUPERVISOR - KIUNGA

An opportunity has risen within the Commercial Division for a Reservations & Ticketing Supervisor, based in Kiunga. This position will report to the Manager National Sales and will be responsible for providing supervision on junior staffs, ticket sales and customer service for the Company.

They will be involved in the following key responsibilities:

• Ensuring all cash sales are balanced with their VRS agent sales reports.
• Reservations procedures, providing the highest customer service to our valued clients, and doing supervisory roles on what the company would expect him/her to do in the Commercial team
• Assist Agents do Computer reservations & ticketing using Videcom Reservations System (VRS)
• Collect payments for ticket sales in cash, by cheque, purchase orders, credit cards, bank cards (EFTPOS) or through direct deposits using VRS providing the funds to be cleared by Finance section.
• Attend to general enquiries from customers/ clients and redirecting onto other departments within the Company e.g. Cargo, Accounts or HR.
• Ensure that general office procedures are adhered to at all times;
• balancing of sales reports to the cash sales and other forms of payment (FOP) for the supervisor to check at the end of each shift.
• clocking in / out on time,
• adhering to ones’ own work roster,
• ensuring that the cash box is locked at all times
• ensuring that at the end of the day’s work, any office electrical appliances/items are switched off and safely put away before closing the office for the day.

For your application to be competitive, you will have relevant qualification with previous experience in a similar role including having the following key attributes;

• Minimum of Grade 12 level education with attainment of relevant tertiary qualifications
• Relevant Aviation working experience or understanding of work requirement
• Be in compliance with and have knowledge of Fare Rules & conditions
• Must have no criminal records with a high level of honesty and integrity
• Must possess good customer relations skills
• Must be able to work on the weekends/ on shifts

To apply, please send your application to:

[email protected]

Late applications & applications submitted in hard copy will not be accepted. Please submit application in only one PDF file.