RETAIL BRANCH MANAGER

CHM Group Port Moresby, National Capital District, Papua New Guinea (On-site)

THE COMPANY

CHM Group is a privately owned group of companies that has been proudly operating in Papua New Guinea for over 70+ years. We are a leading provider of Consumer Electronic, IT and Technology products. Over the years the company has grown and diversified and now operates across the Retail, Wholesale, Property, Energy and Music industries.

THE OPPORTUNITY

We are seeking a highly motivated and experienced Retail Branch Manager to join our Retail Division.

This role is responsible for driving branch sales performance, operational excellence, inventory control, customer satisfaction, and team leadership to ensure the successful achievement of business targets and branch profitability.

KEY RESPONSIBILITIES

• Manage and oversee the daily operations of the retail branch to ensure smooth and efficient service delivery.
• Drive branch sales performance and achieve monthly and annual sales targets.
• Monitor sales trends and implement strategies to increase revenue and customer engagement.
• Ensure effective inventory and stock control, including stock audits and variance management.
• Supervise daily cash handling, reconciliation, and compliance with financial procedures.
• Maintain high standards of customer service and resolve customer concerns professionally.
• Lead, coach, and develop branch staff to improve performance and productivity.
• Ensure compliance with company operational procedures, safety, and security protocols.
• Monitor branch performance and prepare operational and sales reports for management review.
• Coordinate with internal departments to ensure branch operational effectiveness and stock availability.

THE CANDIDATE

The ideal candidate will possess:

• Bachelor’s Degree or Diploma in Business Administration or a related field.
• Minimum 5+ years’ experience in Retail Branch Management, preferably in electronics, consumer goods, or a similar retail environment.
• Strong understanding of retail operations, sales management, stock control, and customer service principles.
• Experience in the PNG market will be highly regarded.
• Strong leadership and team management capability.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong financial acumen with experience in cash handling and branch reporting.
• Ability to work under pressure and consistently achieve performance targets.
• Current Driver’s License preferred.

Why Join CHM Group?

• Be part of one of PNG’s most established and respected business groups.
• Work across a diverse portfolio of industries and gain broad exposure.
• Join a collaborative, growth-oriented team committed to excellence and innovation.
• Attractive salary package commensurate with experience.

Apply today to be a part of a leading diversified company in Papua New Guinea!

To apply, please email all CV’s to [email protected]

Only short-listed candidates will be contacted