SALES AND SERVICE MANAGER-READVERTISED

The National Development Bank Limited (“NDB”) of Papua New Guinea invites suitable candidates for the vacant position of Sales and Service Manager for WAIGANI AND MT.HAGEN Branches. Reporting to the Deputy Head of Branches, the Sales and Service Manager is responsible for day-to-day operations of the bank’s branch office. Idle candidate must be well versed in banking, with demonstrated experience in lending and loans portfolio management and be knowledgeable on prudential banking standards.

Key responsibilities

• Ensure excellent customer service is provided by all branch staff.
• Grow the Branch’s active loan book to a profitable level.
• Control the branch operating cost according to budget and minimize expenses on consumables and incidental costs to branch operations.
• Ensure bank fund high-value customers at most accepted turn-around time.
• Ensure loan arrears on all products (SME 7.5% and MSME 4%) for the branch portfolio does not exceed bank expected repayment days for customer accounts.
• Be actively involved with loans officers/ Sales & Service Consultants in conducting immediate personal collection visits to individual and business borrowers as soon as loans fall into arrears even at day one of default.
• Diarize loan repayment due dates and to prevent loans from falling into arrears.
• Promote creative marketing strategy at the Branch and sell the bank products through business awareness meetings.
• Contact and work with other local organizations and communities to promote a positive image for NDB.
• Be able to minimize risks associated with the bank operations and increase productivity.
• Be able to identify opportunities in agriculture (including livestock), tourism, fisheries and forestry and actively engage to selling the bank’s lending products.

Required Attributes

The ideal candidate will have:

• Minimum qualifications of first degree in banking; business, finance, economics or a related field.
• Conversant with the following technical skills relating to; lending appraisal, financial analysis; security documentation; loan asset management or recovery.
• At least 5 years’ experience in banking, preferably at a management level, particularly in a lending environment, and proven management record.
• Well versed with the bank’s lending regulations, policies and guidelines.
• Possess excellent communication, people management, team building, management skills, financial statement understanding, computer and public relation skills.
• Minimum qualifications of first degree in banking; business, finance, economics or a related field.

NDB IS OFFERING AN ATTRACTIVE PACKAGE TO ATTRACT THE RIGHT CANDIDATE

To apply submit your application, with a cover letter and a detailed resume with contact details of your 3 most recent referees, to:

HR Manager, National Development Bank Ltd, PO Box 686, Waigani, NCD

email: [email protected]

Applications close 29^th June 2025

ONLY SHORT-LISTED APPLICANTS WILL BE NOTIFIED