Position Title: Sales Staff
Location: Lae
Department: Sales
Reports To: Sales Supervisor

Position Overview

The Salesperson is responsible for assisting walk‑in customers, processing sales orders, and ensuring excellent service at the counter. This role focuses on selling HVAC equipment, spare parts, and related accessories while supporting smooth counter operations and contributing to overall sales performance.

Key Responsibilities

1. Customer Service & Sales

• Greet and assist walk‑in customers, technicians, and contractors at the counter.
• Recommend appropriate products, spare parts, tools, and solutions based on customer needs.
• Prepare and issue quotes, process sales invoices, and handle EFTPOS transactions.

2. Product Knowledge & Technical Support

• Learn and stay updated on new product lines, specifications, and promotions.

3. Inventory & Stock Handling

• Coordinate with warehouse staff to ensure timely picking and delivery of counter orders.
• Check stock availability and provide accurate information to customers.
• Assist with stock checks, labelling, shelving, and maintaining a tidy counter area.

4. Documentation & Record Keeping

• Process all sales documents accurately (dockets, receipts, quotations).
• Maintain customer files and ensure correct pricing and product codes.
• Follow company policies for returns, warranty claims, and special orders.

5. Teamwork & Communication

• Work closely with warehouse staff, procurement, and management.
• Communicate customer feedback, product issues, or supply concerns to supervisors.
• Support overall branch sales goals and daily counter operations.

6. Health, Safety & Compliance

• Follow all workplace health and safety guidelines.
• Ensure safe handling of HVAC parts and materials, including refrigerants and electrical components.
• Maintain a clean, safe, and professional counter environment.

Skills & Competencies

• Strong customer service and communication skills.
• Basic understanding of HVAC systems or mechanical/electrical products (preferred).
• Ability to read product codes, specs, and part numbers.
• Good computer skills (POS systems, email, basic Excel).
• Sales-driven mindset with attention to accuracy and detail.

Qualifications & Experience

• Grade 12 certificate preferred.
• Experience in retail, trade counter sales, or technical sales an advantage.
• Prior exposure to HVAC, mechanical, plumbing, or electrical products highly beneficial.
• Experience in fast-paced customer service or parts counter work preferred.

Personal Attributes

• Friendly, approachable, and customer focused.
• Reliable, organised, and proactive.
• Willingness to learn technical products.
• Team player with a positive attitude.

To Apply

To apply, email your CV and other relevant documentation to [email protected]. Please include the Job ID "#28042" in the email's subject to ensure your application is processed.