Credit Corporation (PNG) Limited seeks an experienced person to fill in the role of Senior Manager Retail & Digital Distribution.

The incumbent is responsible for driving the distribution of new customer onboarding and new digital channels across the Credit Bank PNG network. It will be responsible for the operational functions of the customer service teams and Branches across PNG. This role combines strategic planning and operational execution to drive sales, customer acquisition, and service excellence across both traditional and digital platforms in financial services.

Outline of Accountabilities & Responsibilities:

Sales Performance:

• Manage and optimize performance across the branch network and field sales teams. Develop sales targets and incentive structures. Ensure delivery of consistent, high-quality customer service across all touchpoints.
• Coordinate marketing and promotional campaigns tailored for in-branch activation.
• Drive growth of digital sales channels, including mobile apps, merchant solutions, payroll, online banking.
• Collaborate with digital product, marketing, and technology teams to enhance digital customer journeys. Analyse and improve KPIs such as lead conversion and digital engagement.

Financial Performance:

• Contribute to the compilation of detailed and complex lending proposals and ensures all aspects meet the company’s high credit quality standards for assessment by the Credit and Risk teams.
• Drive the development of a holistic marketing plan to promote CBP products and services in the local markets.
• Builds enduring relationships with the business community, business partners and business introducers across PNG.

Customer Experience:

• Enhances and develops enduring relationships with CBP existing and prospective customers and demonstrate a strong understanding of key business sectors and industries.
• Contributes to the development of unique value propositions, products and services for target customer segments.
• Designs and implements processes and procedures that deliver differentiated customer experience for each target customer segment.
• Demonstrate effective lead generation and pipeline management of prospective target customers.

Leadership:

• Coaches and develops the sales and service team to enhance sales effectiveness and business development skills and capabilities.
• Actively promotes the group’s corporate vision, values and behaviours.

Governance, Risk & Compliance:

• Actively engages with all key stakeholders, including directors, regulators, business partners and introducers to promote the interests of CBP and develop enduring relationships.
• Adheres to all Financial Prudential Standards and governance, risk and compliance policies and procedures.
• Adheres to all internal frameworks, policies and procedures

Key requirements

• 5 – 10 years of experience in a similar role
• Degree in Business, Economics or equivalent
• Sound knowledge of the local market conditions
• Establishment of business development strategies to achieve outcomes
• Knowledge of Financial Service policies and procedures
• Demonstrated experience in coaching and developing others
• Develop a high performance, customer focused, values driven culture across the CBP team.

If you think you have what it takes to be in this role, we would like to hear from you.

All applications must provide the following:

• A cover letter.
• A current CV with names of three (3) contactable referees.

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications close on Friday 16^th May 2025 at 5pm.

Applications can be emailed to [email protected]