Position Goal

The Senior Operations Manager is responsible for overseeing the daily operations of the bank, ensuring efficiency, compliance, and exceptional customer service. This role involves managing a team of operations staff, developing and implementing operational policies, and collaborating with other departments to achieve the bank’s strategic goals.

Key Result Areas

1. Operational Management:
• Provide support to daily banking operations to ensure smooth and efficient operations.
• Develop and implement operational policies and procedures to enhance productivity and compliance.
• Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.

1. Compliance and Risk Management:
• Collaborate with Banking operations to ensure all banking operations comply with regulatory requirements and internal policies.
• Support with Implementing and managing risk assessment processes to minimize financial and operational risks.
• Liaise with auditors, regulators, and other external parties to ensure compliance and address any operational issues.

1. Team Leadership:
• Manage, train, and evaluate the performance of the operations team to ensure high performance and professional development.
• Foster a positive work environment and promote a culture of continuous improvement.
• Delegate tasks and responsibilities to team members, ensuring effective workload management.

1. Customer Service:
• Oversee customer service operations to ensure high levels of customer satisfaction.
• Work closely with Banking Business to a address and resolve customer complaints and issues promptly and effectively concerning Operations.
• Collaborate with Banking Business to implement strategies to improve customer service and enhance the overall customer experience.

1. Financial Management:
• Develop & Manage the operational budget, ensuring cost efficiency and resource optimization.
• Monitor financial transactions and reports, identifying discrepancies and taking corrective action as needed.
• Collaborate with the finance department to ensure accurate financial reporting and budgeting.

1. Project Management:
• Lead and manage operational projects, ensuring timely and successful completion.
• Coordinate with other departments to facilitate cross-functional initiatives and resolve operational issues.
• Implement new technologies and systems to improve operational efficiency.

Qualifications and experience

• Bachelor’s degree in Finance, Business Administration, or a related field (Master’s degree preferred).
• roven experience as a bank operations manager or in a similar role.

Skills and abilities

• Proficiency in MS Office and banking software systems.
• Ability to manage time effectively and prioritize tasks
• Strong knowledge of banking regulations and procedures.
• Excellent leadership, organizational, and communication skills.

Duties are not limited to what is stated here however includes any other duties deemed fit as and where required by management.