Service Managers

(Not the clipboard-only kind — the ones who keep workshops running properly)

Location: Various locations across Papua New Guinea

PNG Motors is one of Papua New Guinea’s most recognised automotive groups, representing Ford, Mazda, Hyundai, Suzuki, JMC and Joylong. Our service departments are critical to our reputation — they keep customers moving, protect our brands, and make sure vehicles survive real PNG conditions long after delivery.

We’re looking for experienced Service Managers to lead busy workshops across multiple locations.

What You’ll Be Doing

You’ll take full responsibility for the day-to-day operation of the service department at your location. That includes managing technicians and service advisors, controlling workflow, maintaining quality standards, and ensuring jobs are completed safely, accurately, and on time.

You’ll oversee job scheduling, productivity, warranty processes, customer communication, and service profitability. You’ll work closely with parts, sales, and dealership management to keep operations aligned and customers informed — especially when conditions, delays, or complex repairs come into play.

This is a hands-on leadership role. You’ll be visible in the workshop, across the service counter, and involved when problems need solving — not managing from a distance.

Who This Suits

This role suits someone with solid automotive service management experience who understands both people and process. You’re organised, technically confident, and comfortable holding teams to standard.

You know how to balance efficiency with quality, cost control with customer care, and pressure with professionalism. If you believe service is “just fixing cars,” this won’t be the right role.

If you commit to a turnaround time — you manage it.
If quality slips — you fix it.
If a customer is unhappy — you deal with it properly.

Why PNG Motors

PNG Motors is not a short-term operation. We’re a national business with strong global brands, proper aftersales support, and a long-term commitment to the PNG market.

Service Managers operate across Port Moresby, Lae, Kokopo, Mount Hagen, and Kimbe, with support from national service leadership and head office systems. You’re trusted to run your department properly — with autonomy, accountability, and backing.

If you want a service leadership role where standards matter and good operators are supported, this is it.

Apply Now

Send your CV and a short cover letter to Beatrix Haiai at [email protected]

Applications close: 31 January 2026.
Only successful applicants will be contacted.