WE ARE HIRING!!!

Software Support Officer – Business Applications & Technology Solutions

We are seeking a motivated and customer-focused Software Support Officer to provide technical support for our business software solutions, including Payroll, HR, POS, Accounting, and other enterprise applications.

Key Responsibilities:

1. Technical Support and Sales

• Respond to user queries via email, phone in a professional and timely manner.
• Troubleshoot software issues and guide users to resolve problems.
• Escalate complex issues to higher-level technical teams or vendors as needed.
• Create quotations on all Able Software Solutions, MYOB ans Xero for prospective clients
• Meet the individual budget and contribute in obtaining the division’s budget

2. System Maintenance:

• Monitor the performance of software applications and report potential issues.
• Assist with software updates, patches, and configurations.
• Test and document new features or fixes before implementation.

3. Test and document new features or fixes before implementation.

• Conduct user training sessions to improve proficiency in software applications.
• Create and maintain user manuals, FAQs, and support documentation.

4. Collaboration & Feedback:

• Work closely with developers, software managers, and QA teams to resolve bugs and improve functionality.
• Provide feedback based on user reports to enhance the user experience.

5. Compliance & Reporting:

• Ensure all support activities adhere to company policies and compliance requirements.
• Maintain accurate records of user interactions and resolutions in the ticketing system.
• Prepare reports on common issues, resolutions, and system performance.

Skills and Qualifications

Technical Skills:

• Knowledge in Microsoft Office Suite, ERP systems, Time & Attendance system and payroll system.
• Familiarity with operating systems (Windows, macOS, Linux) and basic networking concepts.
• Knowledge of SQL, scripting, or software debugging is a plus.
• Must have a driver’s license

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.
• Ability to achieve assigned revenue targets through software support, renewals, upgrades, and customer engagement
• Customer-focused with a proactive approach to resolving issues.

Education:

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).

Interested applicants email their application letter, updated CV, Copy of Diploma, Transcript of Record to [email protected]

Only shortlisted qualified applicants will be contacted.