Papua New Guinea University of Natural Resources and Environment (PNGUNRE)

About the University

The Papua New Guinea University of Natural Resources and Environment (PNGUNRE) is a leading national institution dedicated to advancing education and innovation in sustainable land use, marine and environmental management, and natural resource development.

The University operates across three campuses — the main campus at Vudal in East New Britain Province, which houses the core teaching and research programs; the Takubar Campus in Kokopo, which accommodates the Postgraduate Programs and the Department of Business and Economics; and the Popondetta Campus in Oro Province, which focuses on agricultural training and community development initiatives.

Together, these campuses create a unique learning environment that integrates modern technology, applied research, and sustainable practices. PNGUNRE equips students with the knowledge and skills to drive environmentally responsible growth across Papua New Guinea and the Pacific.

About the Role

The University seeks a qualified and dedicated Systems Support Officer to join the ICT Services team.

This position plays a key role in maintaining the reliability, performance, and security of the University’s ICT systems and infrastructure. The successful candidate will provide technical support to staff and students, assist with server management, and contribute to the efficient operation of ICT resources across all campuses.

Key Responsibilities

Technical Support

• Provide timely and effective help desk support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, scanners, and related equipment.
• Respond promptly to service requests via phone, email, WhatsApp, or in-person.
• Create and manage user accounts, permissions, and access controls.
• Deliver end-user guidance and basic ICT training.
• Maintain accurate records of support requests and resolutions.

Server Maintenance

• Monitor server health, performance, and resource utilization using appropriate tools.
• Ensure uptime and availability of core services hosted on Dell VxRail and PowerEdge servers.
• Apply updates, patches, and firmware upgrades; conduct tests before deployment.
• Configure and manage automated backup systems; perform backup integrity and restoration tests.
• Manage user accounts, roles, and permissions in server environments and audit login activities.
• Configure and maintain firewall rules and monitor intrusion detection systems.
• Maintain the Mitel 470 PBX system, including user extensions and SIP trunking.
• Troubleshoot and manage virtualized environments and storage clusters.
• Maintain documentation on configurations, maintenance schedules, and incident logs.

Physical and Manual Tasks

• Perform equipment setup, lifting (up to 20kg), bending, or crawling as required for ICT installations.

Qualifications and Experience

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• CompTIA A+ certification is required.
• Additional certifications such as CCNA, MCP, Linux+, or PowerShell experience are desirable.
• NICTA Cabling License is an advantage.

Experience:

• Minimum of two (2) years of experience in a technical support or network technician role.
• Proven experience managing network infrastructure and cybersecurity systems.
• Experience with Dell VxRail and PowerEdge environments.
• Working knowledge of Mitel 470 PBX systems.
• Ability to perform effectively under pressure and manage multiple priorities.
• Willingness to travel between campuses and work outside normal business hours when required.

Knowledge and Skills

• Proficiency in Windows, Linux, and macOS environments.
• Strong understanding of networking protocols, system administration, and database fundamentals.
• Familiarity with Active Directory, firewall configuration, and network security practices.
• Excellent communication, interpersonal, and teamwork skills.
• Strong analytical and problem-solving abilities.
• High level of adaptability, integrity, and attention to detail.
• Commitment to professional development and continuous learning.

Salary Range:

K30,495 – K37,276 per annum

Why Join PNGUNRE?

At PNGUNRE, technology drives innovation and learning. This role offers a unique opportunity to strengthen the University’s ICT infrastructure and support its digital transformation goals. You’ll work in a supportive environment that values collaboration, sustainability, and growth.

Application Details

Interested candidates are invited to submit:

• A cover letter addressing the selection criteria,
• A detailed Curriculum Vitae, and
• Certified copies of academic qualifications and references.

Applications must be addressed to:
The Manager – Human Resources
Papua New Guinea University of Natural Resources and Environment
Vudal Campus, East New Britain Province
Email: [email protected]

Applications close on Friday, 31st October 2025.

Be part of PNGUNRE — where technology meets sustainability.