Join Our Team as a Team Lead – Application Support at Steamships Limited, IT Division!

Steamships Limited, IT Division, is seeking a proactive and technically skilled Team Lead – Application Support to join our fast-paced and innovative team.

This leadership role is ideal for a dynamic professional with strong application support experience and a passion for delivering efficient and scalable software solutions to enhance business operations.

Key Responsibilities:

• Lead and manage the application support team to ensure timely and effective resolution of system issues.
• Provide expert-level support for key business applications, ensuring high availability and performance.
• Oversee application lifecycle management including deployment, maintenance, upgrades, and patching.
• Collaborate with internal stakeholders to gather requirements, troubleshoot application issues, and implement solutions.
• Ensure adherence to change management and incident response processes.
• Maintain documentation for application support procedures and system configurations.
• Coordinate with vendors and third-party providers for application integrations and technical support.
• Drive automation and continuous improvement initiatives to streamline support processes.
• Monitor application performance and provide data-driven recommendations for optimization.
• Train and mentor team members to ensure skills development and knowledge sharing

Qualifications & Skills:

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum 5 years’ experience in technical application support with understanding of Office 365 ecosystem and various software applications, databases, and operating systems is essential.
• At least 2 years in a team leadership capacity.

Technical & Soft Skills:

• Strong understanding of enterprise applications, databases, and power tools.
• Knowledge of SQL, system integration, and application diagnostics.
• Excellent analytical and problem-solving abilities.
• Effective leadership and team collaboration skills.
• Strong communication skills and ability to engage with both technical and non-technical users.

Why Join Us?

• Lead strategic application support initiatives in a reputable and forward-thinking organization.
• Be part of a collaborative IT division focused on innovation, user satisfaction, and professional growth.

How to Apply:

If you are a results-driven IT professional with a passion for application support and team leadership, we encourage you to apply!

Please submit your Expression of Interest letter and updated CV via email to [email protected] with the subject line:
APPLICATION – IT TEAM LEAD – APPLICATION SUPPORT

Steamships Limited is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace for all employees.