We are Hiring!

Join Our Travel Agency Team as a Travel Service Manager

Are you passionate about travel and customer service? We're looking for an experienced Travel Service Manager to join our dynamic team. In this role, you will oversee travel operations, ensure exceptional customer experiences, and manage vendor relationships. If you have a strong background in travel management and are ready to take your career to the next level, we want to hear from you!

Position Title: Travel Service Manager

Location: Port Moresby

Reports To: Chief Executive Officer (CEO)

Job Overview:

The Travel Service Manager is responsible for overseeing and managing the operations of travel-related services, ensuring customer satisfaction, and optimizing the efficiency of the travel department. This role involves supervising a team of travel agents or service staff, handling client inquiries, managing bookings, resolving issues, and maintaining relationships with travel vendors. The Travel Service Manager ensures that travel services are delivered in a timely, cost-effective, and customer-friendly manner.

Key Responsibilities:

1. Team Management and Leadership:

• Supervise and lead a team of travel agents, coordinators, or other travel service staff.
• Provide training and mentorship to staff, ensuring they meet company standards and objectives.
• Set performance goals for team members and conduct regular performance evaluations.
• Promote a positive work environment and encourage professional growth within the team.

2. Customer Service and Client Relations:

• Act as the main point of contact for high-value or complex travel accounts, resolving escalated issues and providing tailored travel solutions.
• Ensure high-quality service is provided to clients, responding to inquiries, and handling any service complaints.
• Assist clients with booking, rescheduling, and canceling travel arrangements, ensuring all needs are met.

3. Travel Service Coordination:

• Oversee the coordination of travel logistics, including flights, accommodations, transportation, and tours, ensuring all components of the travel package are booked and confirmed.
• Maintain up-to-date knowledge of travel options, packages, and industry trends to provide clients with accurate and relevant recommendations.
• Work closely with travel suppliers (airlines, hotels, transport companies, etc.) to negotiate contracts, prices, and special offers for clients.

4. Operational Management:

• Ensure efficient operation of the travel department, managing bookings, reservations, and scheduling.
• Maintain and optimize travel service systems, ensuring they run smoothly and are used effectively by the team.
• Manage travel budgets, ensuring cost-effective solutions are offered to clients while maintaining service quality.

5. Reporting and Administrative Duties:

• Generate and maintain reports on sales, bookings, customer feedback, and team performance.
• Ensure proper documentation and record-keeping of client details, travel arrangements, and contracts.
• Track and report on performance metrics, such as client satisfaction, revenue, and service delivery time.

6. Compliance and Industry Standards:

• Ensure compliance with all relevant travel industry regulations, company policies, and safety protocols.
• Stay updated on international and domestic travel regulations, including visa requirements, safety protocols, and insurance.

7. Business Development:

• Assist in the development and implementation of new travel products, services, and packages.
• Build and maintain relationships with corporate clients, travel agencies, and other key partners to drive business growth.
• Identify opportunities for process improvements and cost savings within the travel service department.

Qualifications:

• Bachelor’s degree in Management, Business, Tourism & Hospitality, or a related field (preferred).
• Previous experience in a travel management or customer service role, with at least 3–5 years of experience in the travel industry.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and problem-solving skills.
• In-depth knowledge of the travel industry, including destinations, pricing, regulations, and service providers.
• Proficiency with travel management software, booking systems, and other related technology.
• Ability to work under pressure, manage multiple tasks, and meet deadlines.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

Ability to work in an office setting, with some travel to meet clients or vendors as required.

If you think you have what it takes to be in this role, we would like to hear from you.

Applications must be addressed to the below address

Travel Club

PO Box 111

BOROKO

NCD

Applications close on Friday, 20 December 2024 at 5:00 pm.

Only short-listed candidates will be contacted for an interview. If you do not hear from us after 2 weeks from the due date please consider your application unsuccessful. All applications must provide the following:

• A cover letter
• A current CV with the names of three (3) contactable referees

Applications can be emailed to karua@papngl.com