Wantok Shop Supervisor | Crowne Plaza Residences Port Moresby

We're recruiting for a Wantok Shop Supervisor who will manage the operation of our convenient shop, dubbed “The Wantok Shop” and support the Food & Beverage Department.

A little taste of your day-to-day
Every day is different, but you’ll mostly be:

• Supervising the daily operation of the Wantok Shop by coordinating deliveries, determining pricing, ordering inventory, processing invoices for merchandise received, and scheduling, and supervising colleagues working as shop assistant but not limited to other F&B operation. The Supervisor also monitors projects involving construction, additions, and modifications to the convenient shop operations.
• Promoting a positive image of the Wantok shop and assures excellent customer service by supervising sales staff, transferring knowledgeable policies, procedures, and operations, assisting customers with selection decisions and locating merchandise within the shop, and responding to customer complaints, shop emergencies, and disruption of services.
• Providing supervision and leadership for the convenient shop by scheduling and monitoring work assignments, providing training, providing disciplinary action as needed, completing performance evaluations, and providing recommendations for the hiring of staff.
• Conducting shift briefings to ensure hotel activities and operational requirements are known.
• Supervising the maintenance of service equipment.

What we need from you

• 3+ years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
• Diploma in Hotel Management, Food & Beverage, or related field.
• Problem solving and training abilities.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• May be required to work nights, weekends, and/or public holidays.
• Proficient in the use of Microsoft Office.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Join us today!

Applications (Cover Letter and Updated CV) are to be submitted by email to [email protected] before COB Wednesday 19th November 2025.

Applications must be addressed to the:

Human Resources Manager – Crowne Plaza Residences Port Moresby

P.O. BOX 1402, Port Moresby

N.C.D PNG.

*This vacancy is open to PNG citizens only. IHG is an equal opportunity employer. Only shortlisted candidates will be contacted