WE’RE HIRING | FRONT OFFICE - GUEST SERVICE AGENT

“Welcome to Crowne Plaza Residences Port Moresby.”

These may be the first words our guests hear when they arrive, and as a Guest Service Agent, you’ll play an important role in creating that all-important first impression.

We’re looking for a warm, confident and service-focused individual who is passionate about creating memorable guest experiences. From a genuine welcome and seamless check-in to helpful recommendations and attentive service throughout the stay, you’ll help make every guest feel recognised, valued and at home.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Creating memorable guest experiences from the moment they arrive with a warm and genuine welcome
• Recognising IHG One Rewards members and returning guests, whether in person or over the phone
• Managing guest bookings, payments and Front Office enquiries accurately and professionally
• Making the check-in and check-out experience smooth, efficient and welcoming
• Anticipating guest needs and providing personalised recommendations
• Being a trusted point of contact for guests, assisting with everything from billing enquiries to local and restaurant recommendations
• Responding to guest concerns promptly and professionally, working towards positive solutions
• Working closely with other hotel departments to ensure guest requests are followed through

What we need from you – About you

• Previous experience in Front Office, Guest Services, Hospitality or Customer Service would be an advantage
• Strong communication and interpersonal skills with a friendly and approachable manner
• A genuine passion for hospitality and delivering excellent guest service
• Strong problem-solving skills and the ability to remain calm and professional when handling guest concerns
• Good reading, writing and basic numerical skills
• Comfortable using computers and learning Front Office or Hotel Management Systems
• Strong attention to detail with the ability to manage multiple priorities
• Professional personal presentation and grooming standards
• A positive attitude and ability to work effectively as part of a team
• Flexibility to work rostered shifts, including weekends and public holidays as required

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life, including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of 10

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well, both inside and outside of work. Through our myWellbeing framework, we are committed to supporting wellbeing across your health, lifestyle, and workplace. So, join us and become part of our ever-growing global family.

Join us today!

Apply by providing your Cover Letter and Updated CV by email to [email protected] before close of business Tuesday 27^th October 2026

This vacancy is open to PNG citizens only. IHG is an equal opportunity employer.

Due to the high volume of applications, only shortlisted candidates will be contacted.